# Customer Success Team Lead (German-speaking) at Secfix Customer Success Team Lead (German-speaking) at Secfix in Remote - Germany and 4 more. Remote, full-time. Posted November 3, 2026. - Company: Secfix - Location: Remote - Germany and 4 more - Workplace: Remote - Job type: Full-time - Experience: 4+ years - Posted: 2026-11-03 - Apply: https://jobs.ashbyhq.com/secfix/48a44a00-58c8-489c-a3ed-06e56c6df669/application - Source: https://jobmagic.ai/jobs/customer-success-team-lead-german-speaking-secfix-f9dsdc ## Requirements - You've managed or formally coached CSMs before for at least 1 year and want to keep doing it; this isn't a first step into management - 4+ years as a Customer Success Manager in B2B SaaS, ideally with mid-market or DACH Mittelstand customers - Fluent German and English as our CSM team works with customers in both - Comfortable with a revenue component: you've carried an upsell or NRR target yourself and can coach others toward one - You've built automations or AI workflows for yourself or your team, not just used chat tools, and you'd want to do the same here. - Structured and direct in feedback; you can run a hard performance conversation without the Head of CS in the room - You work well in a written-first remote team: clear specs and updates over meetings, high ownership, low need for synchronous oversight ## Description ***Remote within EU time zones · Fluent German and English required*** At Secfix, we're at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. Secfix is run by a 100% remote team with the exception of our DACH sales team, which is based in Munich. We're a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We've raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital. This is where careers are made! ### About the Role Our CSM team has grown to five Customer Success Managers, each running a book of customers through ISO 27001, SOC 2, TISAX, NIS 2 and DORA. As the team keeps growing, we're creating a dedicated Team Lead role: a manager who works alongside the CSMs every day and makes their coaching and development a priority! ### What You'll Do **Lead the CSM team** - Line-manage the CSMs: regular 1:1s, structured feedback, input to performance reviews and individual development plans - Own onboarding for new CSMs so they're productive on their first accounts fast - Allocate books and manage capacity across the team as customers and CSMs are added - Run a team health review covering at risk accounts, renewals and onboarding blockers - Own customer escalations within the CSM books - Own the CSM playbook and keep it current - Decide which CSM workflows to automate, and build the agents and automations with AI **Drive the team's upsell performance** - Coach CSMs on spotting and running framework and service upsells within their books - Keep the team's upsell pipeline clean and be accountable for the team's upsell number **Run your own portfolio** - Manage customers end to end: implementation, audit readiness, ongoing compliance, and upsell within those accounts - Stay close enough to the day-to-day work that your coaching is grounded in it ### About You This is a player-coach role where you'll be 60-70% hands-on operating with your own book of business, and 30-40% conducting management tasks. You'll be the line manager for all CSMs and run 1:1s, feedback loops, onboarding, and provide inputs to performance reviews and career development, while keeping a reduced portfolio of your own customers (because we don't think you can coach CSMs well on work you don't do). - You've managed or formally coached CSMs before for at least 1 year and want to keep doing it; this isn't a first step into management - 4+ years as a Customer Success Manager in B2B SaaS, ideally with mid-market or DACH Mittelstand customers - Fluent German and English as our CSM team works with customers in both - Comfortable with a revenue component: you've carried an upsell or NRR target yourself and can coach others toward one - You've built automations or AI workflows for yourself or your team, not just used chat tools, and you'd want to do the same here. - Structured and direct in feedback; you can run a hard performance conversation without the Head of CS in the room - You work well in a written-first remote team: clear specs and updates over meetings, high ownership, low need for synchronous oversight ### Nice to have - Experience in compliance, information security or GRC (ISO 27001 or TISAX in particular) - You've built or reworked a CSM onboarding programme before - You've worked in a fully remote team of a similar size ### ### Interview Process - Screening call with Steve, our recruiter - Interview with Kuba, Head of Customer Success - Take-home challenge - Challenge interview with Kuba and Fabiola, our CEO - Culture interview with Grigory, CTO - Meet for a final lunch in-person with Kuba (we'll fly you!) ### What we offer - Remote Work: 100% remote work with a virtual office in Gather. - Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab. - Equity: Generous equity package – we're all owners of Secfix and beneficiaries of our collective success. - Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. - Development Budget: €1,000 annual personal development budget. - Home office Budget: Home office budget and access to co-working spaces. - Holidays: 26 days holiday + local public holidays. - Annual Retreat: Annual retreat to build connections and inspire ideas (this year we've met in Alicante, Spain!). - Company Events: Company-wide events to build relationships and have some fun! - Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).