# Customer Success Manager, Enterprise at Scribe Customer Success Manager, Enterprise at Scribe in United States (Remote). Remote, full-time, paying $145k–$205k. Posted July 7, 2026. - Company: Scribe - Location: United States (Remote) - Workplace: Remote - Job type: Full-time - Pay: $145k–$205k - Posted: 2026-07-07 - Apply: https://jobs.ashbyhq.com/scribe/9168c50c-26c6-456e-a06f-3c2d92916165/application - Source: https://jobmagic.ai/jobs/customer-success-manager-enterprise-scribe-5rw59w ## Requirements - Has 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfaction - Has owned the full customer lifecycle — implementation through renewal — for large, complex accounts and can speak specifically to what moved the needle - Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor - Uses data to build value narratives, identify risk early, and influence decisions at the executive level - Builds process from scratch when there isn't one, and iterates fast when the first version doesn't hold - Comfortable with up to 25% travel and knows how to make in-person time count ## Description **About Scribe** Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset for people and AI agents. We're growing fast. Since our founding in 2019, we've reached 7 million users across 600,000 businesses. Based in San Francisco, we're a LinkedIn Top Startup, valued at over $1B, and backed by leading investors. Join us in our mission to transform how people work. **About the role** Scribe's Enterprise customers are some of the world's most recognized organizations, and this role owns their success. You'll carry a portfolio of accounts with 10,000-plus employees, partnering with executive stakeholders to drive adoption, expand usage across business units, and deliver the kind of measurable outcomes that make renewals straightforward. It's a strategic, high-ownership role for someone who builds trust at the C-suite and rolls up their sleeves to make things work at the ground level. **What you'll do** - Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion - Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption - Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities - Multithread within accounts, building relationships across end users, champions, and executive sponsors to widen Scribe's footprint across departments and business units - Partner with Expansion AEs to define and execute account growth strategies, coordinating hand-offs and identifying new use cases with precision - Bring customer insight back into the business — flagging product gaps, influencing the roadmap, and contributing to the playbooks and enablement programs that scale the Enterprise motion **What we're looking for** - Has 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfaction - Has owned the full customer lifecycle — implementation through renewal — for large, complex accounts and can speak specifically to what moved the needle - Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor - Uses data to build value narratives, identify risk early, and influence decisions at the executive level - Builds process from scratch when there isn't one, and iterates fast when the first version doesn't hold - Comfortable with up to 25% travel and knows how to make in-person time count **Nice to Have** - Direct experience with Fortune 500 or global enterprise accounts at a high-growth SaaS company - Prior ownership of expansion and renewal metrics including NRR and GRR - Experience in a product-led growth environment where usage data drives the CS motion - Background in consulting or change management on large-scale transformation projects **This role is not for you if** - Navigating matrixed organizations with stakeholders at every level sounds exhausting rather than interesting - You do your best work executing a defined playbook rather than building and refining one - You prefer a reactive, inbound-driven approach to account management over proactive, relationship-led ownership **Why you'll love working here** - **The reach of a unicorn, the headcount of a startup.** We went from $1M to $100M ARR in under four years, with fewer than 200 people. That means more pie than people: scope grows with your impact. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust run on Scribe, so what you own reaches some of the biggest names in business. - **Hard problems, real impact.** Capturing how work actually gets done, at scale, is the foundation AI needs, and it's hard to get right. You'll build the layer other products and agents run on, in a category we're still defining. - **Smart is the floor. Kind is the bar.** Low ego, high standards. We compete as a collective and love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values.   **Compensation & location** Fully remote. Open to candidates anywhere in the U.S. All full-time employees receive equity in Scribe. Final offers depend on experience and scope  **Benefits** - **Healthcare Coverage** – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees - **Equity** – Ownership in what we're building - **401(k) Plan** – through Vestwell - **Flex Benefit** – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness - **Commuter Benefits** – $100/month for SF based employees - **PTO** – Flexible paid time off and company holidays - **Parental Leave** – Paid leave to support growing families - **Wellness & Family Support** – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning *At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.* *Our Worker Privacy notice can be found **here**. *