# Customer Success Manager at Clera

Customer Success Manager at Clera in Berlin. On-site, full-time. Posted November 3, 2026.

- Company: Clera
- Location: Berlin
- Workplace: On-site
- Job type: Full-time
- Experience: 1+ year
- Posted: 2026-11-03
- Apply: https://jobs.ashbyhq.com/clera/2f38e566-5afc-483e-b624-aac3aeab08c4/application
- Source: https://jobmagic.ai/jobs/customer-success-manager-clera-4m2tf3

## Requirements

- 1 to 4 years of experience in customer success, account management, customer support, or a similar customer-facing role.
- Native or C2-level German, with strong written and verbal communication skills in German and English.
- Experience managing customer relationships across support, check-ins, retention, and expansion.
- Ability to identify churn risks, take proactive retention steps, and communicate customer feedback clearly.
- Comfort with business software, email management, and digital organization tools, as well as experience automating operational processes.
- Familiarity with SaaS or subscription services and customer metrics such as churn rate or net revenue retention is helpful.
- Practical experience in a veterinary practice, such as through an internship, apprenticeship, or part-time work, is helpful.

## Description

### About the Role

As the first dedicated Customer Success Manager at a veterinary healthtech company, you'll own the customer journey for veterinary practices. You'll help customers get value from the service while building the processes that support long-term retention and growth.

### What You'll Do

- Manage onboarding, ongoing support, customer check-ins, renewals, and account expansion.

- Handle support tickets and serve as the primary contact for veterinary practice customers.

- Conduct regular customer calls in German.

- Monitor churn signals and proactively work with at-risk customers to improve retention.

- Identify and pursue appropriate upsell opportunities with existing customers.

- Gather and share customer feedback with product and engineering teams.

- Build customer success processes, playbooks, and operational workflows.

- Create or contribute to customer-facing documentation, FAQs, and training materials.

### What We're Looking For

- 1 to 4 years of experience in customer success, account management, customer support, or a similar customer-facing role.

- Native or C2-level German, with strong written and verbal communication skills in German and English.

- Experience managing customer relationships across support, check-ins, retention, and expansion.

- Ability to identify churn risks, take proactive retention steps, and communicate customer feedback clearly.

- Comfort with business software, email management, and digital organization tools, as well as experience automating operational processes.

- Familiarity with SaaS or subscription services and customer metrics such as churn rate or net revenue retention is helpful.

- Practical experience in a veterinary practice, such as through an internship, apprenticeship, or part-time work, is helpful.

### Compensation & Benefits

Annual salary: €60,000 to €70,000. Visa sponsorship is not available.

### Location

On-site in Berlin, Germany.