# Customer Services Supervisor at EVG Specialty Network

Customer Services Supervisor at EVG Specialty Network in Coral Springs, Florida. Posted October 13, 2026.

- Company: EVG Specialty Network
- Location: Coral Springs, Florida
- Posted: 2026-10-13
- Apply: https://job-boards.greenhouse.io/evgspecialtynetwork/jobs/5448738008
- Source: https://jobmagic.ai/jobs/customer-services-supervisor-evg-specialty-network-egfzd2

## Requirements

- Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred)
- Ability to multitask and remain composed in a high-stress environment
- Strong interpersonal and communication skills
- Compassionate, dependable, and proactive team player
- Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

## Description

**Join Our Team at Coral Springs Animal Hospital! **

Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Coral Springs Animal Hospital is seeking a Customer Services Supervisor to join our team and help us elevate the standard of care for our beloved animal patients. 

**Who We Are Coral Springs Animal Hospital is a state**‑**of**‑**the**‑**art, AAHA**‑**certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. **Our compassionate team collaborates across multiple disciplines—from critical care to surgery, cardiology and rehabilitation—delivering advanced diagnostics and treatments using cutting‑edge equipment. We’re dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.

**What You Can Expect to Do**

As a **Customer Services Supervisor**, you’ll lead our front desk operations and empower a collaborative team. In this dynamic, hands-on role, you will guide daily workflows, champion exceptional client experiences, and foster a supportive team culture where your leadership makes a real impact for our patients, clients, and team.

**Key Responsibilities**

- **Team Leadership & Talent Development: **Recruit, onboard, train, and coach Client Service Representatives, fostering a culture of accountability, professionalism, and teamwork while providing hands-on support (maintaining a visible presence with at least 60% of working time spent directly supporting team operations).

- **Performance Monitoring & Data Utilization:** Monitor phone performance, appointment accuracy, and operational metrics, utilizing data-driven insights to implement process improvements and drive departmental enhancements.

- **Cross-Functional Collaboration & Compliance:** Partner with other hospital departments to promote smooth workflows, ensure adherence to regulatory standards and internal policies, and support hospital-wide operational initiatives

- **Financial Administration:** Oversee front desk financial transactions—including payment collection, invoicing accuracy, refunds, billing inquiries, and accounts receivable activities like payment plans and collections.

- **Operations & Workflow Management:** Oversee daily reception, scheduling, and client communication processes to ensure adherence to service standards, policies, and efficient front desk workflows, including hands-on shift coverage during staffing shortages.

**Requirements/Qualifications**

- Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred)

- Ability to multitask and remain composed in a high-stress environment

- Strong interpersonal and communication skills

- Compassionate, dependable, and proactive team player

- Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

**Why Join Us?** 

- **Work-Life Rewards – **Competitive wages, generous PTO + floating holidays, full medical/dental/vision coverage, employer-funded HSA, **paid family leave**, 401(k) with match, pet care discounts and more!

- **Mentorship and Growth:** Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals. 

- **Ideal Location: **Located in South Florida, Coral Springs offers sunny weather year-round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It’s one of the most sought-after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities.  

**Ready to Apply?**

Join us in supporting exceptional veterinary care through efficient and strategic hospital operations. If you’re passionate about logistics, organization, and playing a vital behind-the-scenes role in a fast-paced medical environment, we’d love to hear from you! 

Submit your application and cover letter today to join our mission of delivering compassionate, cutting-edge veterinary care.

**Meet Our Hospital**
Website: https://www.coralspringsanimalhosp.com/

*Coral Springs Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees*