# Customer Service Specialist (US Cards) at Lendable Customer Service Specialist (US Cards) at Lendable in London. Hybrid, full-time. Posted September 30, 2026. - Company: Lendable - Location: London - Workplace: Hybrid - Job type: Full-time - Posted: 2026-09-30 - Apply: https://jobs.ashbyhq.com/lendable/2df5cb3f-837d-46b3-9cc7-f908344309db/application - Source: https://jobmagic.ai/jobs/customer-service-specialist-us-cards-lendable-940dy9 ## Description ### About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s most exciting unicorns with a team of over 800 people - Among the** fastest-growing tech** companies in the UK - Profitable since **2017** - Backed by top investors including **Balderton Capital **and** Goldman Sachs** - **Loved by customers** with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch:** loans, credit cards and car finance**. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks **with dated systems and painful processes.** ### Join us if you want to - **Take ownership: **you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 - **Work in small teams of exceptional people:** Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions - **Build the best technology in-house**: we use new data sources, machine learning and AI to make machines do the heavy lifting ### **About the role** At Lendable, we're on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Credit Card in May 2024, we’ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology. We’re looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you’ll play a key role in defining and managing critical operational processes from start to finish, making a real impact every day **Working Hours:** Rotating weekly shifts to align with US operating hours: - Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday - Thursday in office. - Shift 2: 4:00 PM–1:00 AM UK time (Monday–Friday). - Fully remote. **Training: **Training will be 4-6 weeks long and held in our London office. The training times will be 10 am - 7 pm Monday - Friday UK time. **Holidays: You will receive 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed).**   ### **Your profile** - At least **2 years in any industry in a customer-facing role**, with a track record of connecting with and helping others. - You’re curious, quick to assess situations, and **skilled at finding effective solutions.** - Excellent **written and verbal communication skills**, active listening and rapport-building abilities. - You **handle conflict** gracefully, recover quickly from **challenging interactions**, and maintain composure. - **Comfortable with technology** and quick to learn new software. - **Open to feedback,** eager to improve, and adaptable to change in a fast-paced environment. - **Enjoy solving problems **independently, multitasking, and improving processes. - Spanish Speaking, desirable but not essential.   ### **What you'll be doing** - Interacting directly with customers **via phone, email, and chat** to answer questions and resolve issues with care and efficiency (and to the highest standard). - Ensuring every interaction reflects our commitment to **putting customers first** and that customer demand is met when it comes to query resolution. - Coordinating across **internal teams and external partners** to drive the success of the US Cards program. - **Interact directly with customers via voice/non-voice** as part of your role to ensure customer demand is met and **customers achieve first-contact resolution** on their query/need. - **Escalating risks or potential risks** that may negatively impact good customer outcomes. - Identifying and recording customer dissatisfaction against Lendables processes and responding appropriately to **achieve complaint resolution**, where complaint resolution is not possible following complaint escalation procedures. - Meeting defined individual and team performance targets to **ensure delivery of key business and department objectives**.   ### **Nice to haves** - **Previous experience** in** financial services **or **consumer lending environments**. - Familiarity with **US-based work environments** and customer expectations.   ### **Interview Process** - An intro call with a member of the Talent Team. - Final stage interview with the head of department held remotely. **Salary Range:** £30K–£39K (includes an allowance for unsociable hours). ### Life at Lendable - **Winning team: **the opportunity to scale up one of the world’s most successful fintech companies - **Flexible working: **flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites - **Socials & connection: **opportunities and events to come together, socialise, and get to know each other beyond the office walls - **Health coverage:** support for your physical and mental wellbeing, including private health cover - **Retirement & savings:** long-term financial wellbeing through retirement savings plans - **Employee referral programme:** earn a competitive bonus when you refer successful new team members - **Office meals & snacks:** enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations - **Sustainable commuting:** cycle-to-work and electric vehicle salary sacrifice schemes available in select locations ***Please note:** The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.* Check out our blog!