# Customer Service Representative (Project-Based) at Ninja Van

Customer Service Representative (Project-Based) at Ninja Van in Taguig, Philippines. Hybrid, contract. Posted October 6, 2026.

- Company: Ninja Van
- Location: Taguig, Philippines
- Workplace: Hybrid
- Job type: Contract
- Posted: 2026-10-06
- Apply: https://jobs.lever.co/ninjavan/55910d29-4876-49f1-b8d4-50344e823fec/apply
- Source: https://jobmagic.ai/jobs/customer-service-representative-project-based-ninja-van-r07qtt

## Requirements

- Skills in using ticketing systems is a plus
- Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required
- Strong phone contact handling skills and active listening
- Can generate creative solutions
- Can work well under pressure
- Must be a team-player
- Must be adaptable to change according to business needs
- Willing to work on shifting schedules

## Description

**Duties and Responsibilities:**

- Performing POD validation and related tasks

- Assist in maintaining trackers 

- Processing order validation requests from customer support team or other departments and other related tasks

- Assist in gathering data for escalation review 

- Conduct basic investigation through internal systems to assist in resolving customer issues

- Escalate complex, urgent, critical issues that require other department's help to relevant teams

- Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed

- Follow communication procedures, guidelines and policies

- Provide accurate, valid and complete information by using the right methods/tools 

- Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.
 

**Qualifications:**

- Skills in using ticketing systems is a plus

- Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required

- Strong phone contact handling skills and active listening

- Can generate creative solutions

- Can work well under pressure

- Must be a team-player

- Must be adaptable to change according to business needs

- Willing to work on shifting schedules