# Customer Service Representative at IronMountain Solutions

Customer Service Representative at IronMountain Solutions in Vienna, VA. Hybrid, full-time. Posted February 3, 2026.

- Company: IronMountain Solutions
- Location: Vienna, VA
- Workplace: Hybrid
- Job type: Full-time
- Posted: 2026-02-03
- Apply: https://job-boards.greenhouse.io/ironmountainsolutions/jobs/5041728007
- Source: https://jobmagic.ai/jobs/customer-service-representative-ironmountain-solutions-ns6etn

## Requirements

- Education: High school diploma required.
- Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
- Certification: HDI Certification is highly preferred but not required.
- Must currently hold or be eligible to obtain a U.S. Public Trust security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance.

## Description

**Customer Service Representative **

Work Location:          Tysons Corner, VA (must live within 50 miles)

Schedule:                  Full Time; **hybrid**

Relocation:                N/A

**Note:** This position requires a **Public Trust Clearance. **

Iron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. An active Public Trust level security clearance or the ability to obtain one is required.

**Job Responsibilities:**

- Ability to operate in a high-volume metrics driven call center environment 

- Ability to be flexible with work schedule to support the Call Center’s needs during operating hours 

- Ability to multitask and research information on multiple databases at the same time 

- Ability to enter data and talk to stakeholders at the same time 

- Ability to conceptualize scenarios and communicate it effectively to stakeholders 

- Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources 

- Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) 

- Ability to listen actively to sensitive information 

- Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment

- Ability to analyze multifaceted issues relating to the SEVIS system 

- Ability to provide support to international stakeholders and academic institutions 

- Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

**Education and Experience Requirements:**

- Education: High school diploma required.

- Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.

- Certification: HDI Certification is highly preferred but not required.

- Must currently hold or be eligible to obtain a U.S. Public Trust security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance.

Iron Mountain Solutions is an Equal Opportunity Employer