# Customer Service Representative Full Time (Bilingual: French & English) at Wing Assistant

Customer Service Representative Full Time (Bilingual: French & English) at Wing Assistant in Philippines. Remote, full-time, paying $45k–$50k. Posted June 16, 2026.

- Company: Wing Assistant
- Location: Philippines
- Workplace: Remote
- Job type: Full-time
- Pay: $45k–$50k
- Experience: 1+ year
- Posted: 2026-06-16
- Apply: https://jobs.lever.co/getwingapp/ccb3df51-d28e-4b7a-b656-580311ae5da4/apply
- Source: https://jobmagic.ai/jobs/customer-service-representative-full-time-bilingual-french-english-wing-assistan-4vyw80

## Description

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Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.
 
**Primary Tasks:**
• **Respond promptly to client emails and portal requests** in French and English regarding their concerns
• **Handle inbound and outbound phone calls**, prioritizing urgent and last-minute client needs across both French and English-speaking customers
• **Assist customers with their needs**, offering empathetic support and swift coordination
• **Update and maintain accurate customer records** to ensure seamless information flow and accessibility
• **Resolve client concerns efficiently and professionally**, ensuring swift troubleshooting and clear communication in both languages
• **Build trusted relationships** with customer accounts through proactive, friendly, and solution-oriented interactions
• **Ensure complete customer satisfaction** during every engagement, taking the extra mile to support and reassure clients
• **Document all interactions and case updates**, adhering to internal procedures, guidelines, and data privacy protocols
• **Guest Communication:** Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
• **Coordination:** Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
• **Reservation Support: **Process payments, verify guest details, and manage check-in workflows
•  **Ad hoc tasks**
 
**Required Experience:**
• Fluent in English (written & spoken) & French (written & spoken) 
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and French communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to detail
• Able to work in EST

**Software Tools and Websites Required:**

Microsoft Office (Excel for trackers).

Cloudbeds (reservation management).

Ikea (guest journey management).

MaintainX (maintenance ticket system).

 
 
**Schedule: **12 midnight to 8am EST (40hrs per week)
**Salary:  **up to PHP50,000/month
 
 
**Technical Requirements:**
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
 
**Benefits:**
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
 
 
Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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