# Customer Service Representative at Assist World

Customer Service Representative at Assist World in South Africa. Remote, paying $1k–$1k. Posted October 1, 2026.

- Company: Assist World
- Location: South Africa
- Workplace: Remote
- Pay: $1k–$1k
- Experience: 2+ years
- Posted: 2026-10-01
- Apply: https://jobs.lever.co/assist-world/b75c51c4-5817-46cb-90d1-593cc759862c/apply
- Source: https://jobmagic.ai/jobs/customer-service-representative-assist-world-pzkesp

## Requirements

- High School Diploma or GED.
- 2+ years of customer service experience.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building skills.
- Excellent attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks effectively.
- Comfortable working in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to customer issues.
- Ability to communicate effectively with individuals at all levels of an organization.
- Ability to work independently while also contributing effectively within a team.

## Description

### About the Role

We are looking for an experienced **Customer Service Representative** with a strong background in **manufacturing or distribution** to join our team.

You will be responsible for providing professional, responsive support to customers across phone, email and chat. This includes answering general enquiries, managing escalated issues, providing accurate lead-time and delivery information, and working closely with internal teams and vendors to ensure customer needs are met.

The ideal candidate is highly organized, detail-oriented and confident working in a fast-paced environment where prioritizing and managing multiple tasks is essential.

### Key Responsibilities

- Answer incoming calls promptly and professionally, with a goal of answering 100% of calls within three rings.

- Respond to customer emails within approximately 2 hours during business hours.

- Respond to live chat enquiries within 1–2 minutes.

- Monitor voicemail and return calls within 1–2 hours during business hours.

- Handle customer questions, concerns and escalated issues professionally and efficiently.

- Provide customers with accurate information regarding products, availability, lead times and deliveries.

- Recommend suitable alternative products based on cost, availability and specifications when the requested product is unavailable.

- Work closely with **Order Entry, Accounting, Purchasing, Sales and Operations** to resolve customer enquiries and issues.

- Communicate with vendors and Purchasing to obtain accurate shipment dates and expected delivery information.

- Monitor scheduled shipments and proactively follow up or expedite orders where required.

- Contact carriers to reroute, stop or expedite freight when necessary.

- Follow up with customers after sales to ensure ongoing satisfaction and address any concerns or complaints.

- Follow up on customer enquiries within 1–2 hours and work towards resolving issues within 24 hours of the initial enquiry.

- Identify repeat replacement requests and escalate cases involving a second replacement of the same item to the Quality team.

- Maintain accurate and detailed customer information and records.

- Manage time effectively and consistently meet individual performance expectations.

- Work collaboratively with colleagues across the organisation.

- Complete other customer service or administrative duties as required by business needs.

### What We're Looking For

**Required:**

- High School Diploma or GED.

- 2+ years of customer service experience.

- Excellent verbal and written communication skills.

- Strong customer service and relationship-building skills.

- Excellent attention to detail and accuracy.

- Ability to prioritize and manage multiple tasks effectively.

- Comfortable working in a fast-paced environment.

- Strong problem-solving skills and a proactive approach to customer issues.

- Ability to communicate effectively with individuals at all levels of an organization.

- Ability to work independently while also contributing effectively within a team.

 
**Equipment requirements NB: **

- Computer

- 2 monitors

- HDMI cables

- Mouse 

- Keyboard

- Headset to take calls

 

**Preferred:**

- Experience working within a **manufacturing or distribution environment**.

- Experience using **ERP systems**.

- Previous experience in a customer-facing role involving order management, logistics or product support.

### Work Environment

This is a **fully remote customer service position**. The role requires regular use of computers, phones and standard office equipment.

You will need to be comfortable spending extended periods working at a computer and communicating with customers and colleagues by phone, email and chat.

### Schedule

- **Full-time**

- **Monday–Friday**

- **7:00 AM–3:30 PM Central Time**

- Travel is not normally required, although occasional travel may be requested based on business needs.

**Why Join Assist World?**
 
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM