# Customer Onboarding Manager (French-speaking) at ROLLER Customer Onboarding Manager (French-speaking) at ROLLER in London, United Kingdom. Posted October 1, 2026. - Company: ROLLER - Location: London, United Kingdom - Experience: 3+ years - Posted: 2026-10-01 - Apply: https://job-boards.greenhouse.io/roller/jobs/5255136007 - Source: https://jobmagic.ai/jobs/customer-onboarding-manager-french-speaking-roller-chxqdc ## Requirements - You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment. - Must be a C1 fluent French speaker. - Experience in the leisure and attractions industry is a plus. - You’re tech-savvy and quick to learn new systems. - Your time and resource management skills, combined with a sharp attention to detail, set you up for success. - You’re genuine, grounded, and value authentic interactions. - You’re self-motivated and thrive in an autonomous work environment. - You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks. - You’re comfortable in fast-paced, evolving environments and adapt quickly to change. - You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement. ## Description ### **About ROLLER** ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few! At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!   ### **About the Role** We are seeking a **Fluent French-speakingCustomer Onboarding Manager** to join our Customer Experience team! You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey. The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.   ### **What You'll Do** - Own the successful onboarding of new customers across EMEA, with a focus on France - Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard - Become an expert in our product and apply a hands-on approach to platform configuration and implementation - Gather requirements and configure customer accounts to meet their needs - Consult with customers on how best to use our platform for their business - Develop strong customer relationships that promote retention and loyalty - Work cross-functionally to ensure our customers have an incredible experience - Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers ### **About You** - You have **at least 3 years of experience** in onboarding or project management, ideally within a SaaS or technology-driven environment. - Must be a C1 fluent French speaker. - Experience in the **leisure and attractions** industry is a plus. - You’re **tech-savvy** and quick to learn new systems. - Your **time and resource management skills**, combined with a sharp attention to detail, set you up for success. - You’re genuine, grounded, and value authentic interactions. - You’re **self-motivated** and thrive in an autonomous work environment. - You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks. - You’re comfortable in fast-paced, evolving environments and adapt quickly to change. - You bring a **process-driven mindset** with a focus on efficiency, scalability, and continuous improvement. ### **Perks!** - Attractive compensation package and benefits. - You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews. - Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. - Individual learning and development budget plus genuine career growth opportunities as we continue to expand!