# Customer Happiness Associate (Asociado/a de Atención al Cliente) – Ciudad de México (Hybrid) at Clara

Customer Happiness Associate (Asociado/a de Atención al Cliente) – Ciudad de México (Hybrid) at Clara in Mexico City / CDMX / Mexico. Hybrid. Posted October 7, 2026.

- Company: Clara
- Location: Mexico City / CDMX / Mexico
- Workplace: Hybrid
- Experience: 2+ years
- Posted: 2026-10-07
- Apply: https://job-boards.greenhouse.io/clara/jobs/5260987007
- Source: https://jobmagic.ai/jobs/customer-happiness-associate-asociadoa-de-atencion-al-cliente-ciudad-de-mexico-h-kz3y4e

## Requirements

- At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
- Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup
- Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and HubSpot (or similar CRM)
- Intermediate English proficiency and full professional fluency in Spanish
- Strong attention to detail and a high-quality bar for service excellence
- A calm, empathetic communicator who thrives in dynamic, high-volume environments
- Comfortable managing multiple tickets or cases simultaneously

## Description

**Clara is the leading platform in Latin America for companies to execute and manage every payment operation.** More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.

### What you'll do

We're looking for a **Customer Happiness Associate** to support Clara’s growing base of B2B customers. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.

In this role, you will:

- Resolve escalated support issues through email, chat, and phone with empathy and precision.

- Proactively investigate customer problems and document findings clearly in internal tools.

- Provide follow-up support to ensure complete resolution and satisfaction.

- Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.

- Identify trends in customer feedback and propose improvements to product or process.

- Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.

- Use tools like **Zendesk**, **HubSpot**, and **Google Drive** to deliver high-touch, data-informed support.

### Who you are

*We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.*

### Must haves

- At least 2 years of experience in **Customer Support**, **Customer Success**, or **Customer Experience** roles

- Previous experience supporting **B2B clients**, preferably in a **Fintech** or fast-paced startup

- Advanced proficiency with tools like **Google Drive**, **Zendesk** (or similar CSS), and **HubSpot** (or similar CRM)

- Intermediate English proficiency and full professional fluency in Spanish

- Strong attention to detail and a high-quality bar for service excellence

- A calm, empathetic communicator who thrives in dynamic, high-volume environments

- Comfortable managing multiple tickets or cases simultaneously

### Nice to haves

- Professional proficiency in **English**

- Experience suggesting operational or product improvements based on customer feedback

- Interest in automation tools or **AI** to improve support workflows

**Where we work**

This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks.

### Why Clara

- **A high talent-density team** driven to make an impact in Latin America — low ego, high ownership.

- Competitive salary and stock options (ESOP) from day one.

- An annual learning budget and accelerated development paths.

- English is our working language, with Spanish and Portuguese every day.

### How we work

- **Clarity** — Open and direct communication: we say what we mean and give context where it matters.

- **Simplicity** — If it can be simpler, it should be.

- **Ownership** — We own everything we do, end to end. When something needs to happen, we don't wait.

- **Pride** — We hold ourselves to a high standard, and it shows in what we deliver.

- **ABC (Always Be Changing)** — We adapt fast, embrace change, and keep learning.

- **Inclusivity** — Diverse ideas, stories and perspectives build a better Clara.

If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.