# Customer Engagement Assistant - TakealotMORE at Takealot Group Customer Engagement Assistant - TakealotMORE at Takealot Group in Cape Town. Posted November 2, 2026. - Company: Takealot Group - Location: Cape Town - Posted: 2026-11-02 - Apply: https://job-boards.greenhouse.io/takealotgroup/jobs/8336125 - Source: https://jobmagic.ai/jobs/customer-engagement-assistant-takealotmore-takealot-group-z4e4ry ## Requirements - Good command of English (verbal and written) - Typing, phone, and computer navigation skills - Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools - Ability to clearly understand and respond appropriately to customer issues - Ability to demonstrate empathy towards customer’s issues - High level of understanding of business processes - Understanding of social media and the various forms of engagement - Confidence in sharing information and providing feedback - Ability to multitask as well as to prioritise task in order of importance / urgency - Demonstrated ability to effectively complete tasks with great attention to detail - Good working knowledge of internet browsers, MS Excel and MS Outlook - Able to communicate with all levels of management - Ability to read and interpret data and draw valid conclusions - Desire to continually learn, focused and self-motivated - Be collaborative, team oriented, and accountable ## Description **Customer Engagement Assistant** takealot.com, a leading South African online retailer, is looking for a highly talented Customer Engagement Assistant to join our Customer Service team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great **This position will report to the Customer Services Team Leader Your responsibilities will include:** - Responsible for monitoring and interacting with customers via all social media channels for Takealot and associated brands, including complaints logged via these platforms. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  - Customer Retention – handling of all inbound team customer engagement relating to out of stock cancellations and supplier delays communicated to customers. - Escalated complaints management – Complaint escalations addressed to the CEO, received via receptionist and various business units. - Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment. - Liaise between internal departments to solve customer queries. - Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided.  - Adhoc work processing – Communication of business errors which may give rise to complaints – e.g.: identifying an inadvertent pricing error and cancelling all orders related - Take ownership of our customers and ensure that their needs are met as soon as possible. **Requirements:** - Good command of English (verbal and written) - Typing, phone, and computer navigation skills - Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools - Ability to clearly understand and respond appropriately to customer issues - Ability to demonstrate empathy towards customer’s issues - High level of understanding of business processes - Understanding of social media and the various forms of engagement - Confidence in sharing information and providing feedback - Ability to multitask as well as to prioritise task in order of importance / urgency - Demonstrated ability to effectively complete tasks with great attention to detail - Good working knowledge of internet browsers, MS Excel and MS Outlook - Able to communicate with all levels of management - Ability to read and interpret data and draw valid conclusions - Desire to continually learn, focused and self-motivated - Be collaborative, team oriented, and accountable - Be customer centric and maintain a positive synergy for all queries - Be action-orientated & problem-solving - Possess patience, endurance and tenacity to resolve complex complaints and queries - Ability to cope well in a high pressure environment while maintaining high quality outputs - Ability to receive constructive feedback in order to improve and develop output.  - Accountable and responsible, takes ownership regardless of whose ‘problem’ it is - Flexibility to work rotational shifts which includes weekends, public holidays and night work - Internet requirements: dedicated capped Wi-Fi - Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable **Qualifications & Experience:** - Completed NQF Level 4 or higher - At least 6- 12 months customer service experience  **The Environment:** - takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa. - We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. - We are short on ego and high on output. - We are doers and not only thinkers, it’s all in the execution after all. - We love what we do and what we are creating. **We seek to Employ an Extra Ordinary Mind who: ** - is forthright but respectful  - is an expert at doing, who can not only design but also execute  - is analytical, able to use data to make decisions  - is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)  - is passionate about the potential of e-commerce and delivering a world-class customer experience  - is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster  - is able to think about problems from a business perspective using technical and product input  - is curious and challenge the status quo  - is innovative and enjoys iteration  - is collaborative  - will be at the cutting edge of developing new concepts for takealot.com.  - thinks like an owner of the business.  - is SMART, has INTEGRITY and is HARDWORKING  ***If you meet the above you are an Extraordinary Mind so come and join us! *** *Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.*