# CST - Associate - Social CST at Paytm

CST - Associate - Social CST at Paytm in Noida, Uttar Pradesh. On-site, full-time. Posted August 3, 2026.

- Company: Paytm
- Location: Noida, Uttar Pradesh
- Workplace: On-site
- Job type: Full-time
- Experience: 1+ year
- Posted: 2026-08-03
- Apply: https://jobs.lever.co/paytm/84ffd393-c82b-484c-9a88-9f9ddef1b720/apply
- Source: https://jobmagic.ai/jobs/cst-associate-social-cst-paytm-gj8d1b

## Description

**About Us:** Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

**About the team: **Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.
**About the role:**Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.
**Expectations/ Requirements:**● Resolving day-to-day queries of the merchants via chat/call.● Oversee day-to-day management of campaigns and ensure brand consistency.● Ensure brand consistency in copy through tone, voice, and terminology.● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.● Developing and implementing a timeline to achieve targets.● Previous experience in team handling Chat/email Support.
**Superpowers/ Skills that will help you succeed in this role:**● High level of drive, initiative, and self-motivation● 1+ years’ experience in social media escalations management● Exceptional multi-tasking skills● Strong problem-solving skills
**Educational Qualification:**Any Graduate.