# CRM Analyst | Zoho at PayJoy

CRM Analyst | Zoho at PayJoy in Lima. Hybrid, full-time. Posted October 26, 2026.

- Company: PayJoy
- Location: Lima
- Workplace: Hybrid
- Job type: Full-time
- Posted: 2026-10-26
- Apply: https://jobs.lever.co/payjoy/2b6e1b50-8cbc-44ea-be22-f20210bd5da0/apply
- Source: https://jobmagic.ai/jobs/crm-analyst-zoho-payjoy-2w1w0v

## Description

**About PayJoy**
 
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
 
**This role**
The Zoho CRM Analyst is responsible for administering, optimizing, and continuously improving the company's Zoho CRM ecosystem so that **Sales, Marketing, and Customer Success teams can rely on clean data, efficient workflows,** and actionable insights. Acting as the bridge between business needs and the platform, this role configures modules, automations, dashboards, and reports, safeguards data quality

### Key responsibilities

- **Administer and maintain the CRM platform** — users, roles, profiles, layouts, modules, fields, and permissions  keeping the system aligned with evolving business processes. This role has to be able to manage any CRM platform (we are evaluating current Zoho platform)

- **Design and maintain automations** (workflows, blueprints, assignment and scoring rules) and integrations across the Zoho suite (Campaigns, Desk, Analytics, Flow, Creator) to reduce manual work and enforce process consistency.

- **Safeguard data quality and governance**: define data standards, run deduplication and validation routines, and monitor the completeness and accuracy of records across the pipeline.

- **Build and maintain dashboards and reports** in Zoho CRM/Analytics that give Sales, Marketing, and leadership clear visibility into pipeline health, conversion, and performance KPIs.

- **Partner with business stakeholders** to gather requirements, translate them into CRM solutions, document processes, and train end users on new features and best practices.

- **Support integrations and data flows** between Zoho CRM and other tools (marketing, telephony, finance/ERP), troubleshooting issues and coordinating with vendors or IT as needed.

### Qualifications

- **Software / tools: **Hands-on experience administering and configuring Zoho CRM. Familiarity with the broader Zoho One suite (Analytics, Campaigns, Desk, Flow, Creator) is highly valued, along with solid spreadsheet skills (Excel / Google Sheets) and a basic understanding of APIs and integrations.

- **Specific knowledge: **Understanding of end-to-end sales and marketing processes (lead-to-cash), CRM data models, pipeline management, and reporting; experience supporting B2B / commercial teams. Deluge scripting and Zoho Flow / webhooks are a plus.

- **Expected results: **A reliable, well-governed CRM with high data quality, automated workflows that reduce manual effort, and timely, accurate dashboards that support decision-making and pipeline growth.

- **Skills: **Analytical, problem-solving mindset with strong attention to detail; clear communication to translate between business and technical language; ability to train and support users; and self-management to prioritize multiple requests.

- **Desirable (not essential): **Zoho certifications; experience with SQL or BI tools; intermediate/advanced English (Portuguese a plus); and prior experience in a similar CRM Analyst or Sales Operations role.

- **Education:** Bachelor's degree in business administration, information systems, computer science, marketing, data, or a related field, or equivalent practical experience.

- **Language and level of proficiency:** advanced English.

- **Software and technical skills:** hands-on Zoho CRM administration (modules, layouts, fields, workflows, and blueprints); Deluge scripting and/or Zoho Flow for automation; SQL for reporting and data validation; data import/export, deduplication, and bulk updates; integrations via REST APIs and webhooks.

- **Specialized knowledge:** CRM data governance and hygiene (naming conventions, standardization, deduplication, and ungoverned-object cleanup); sales operations fundamentals (lead-to-cash flow, pipeline stages, KAM/account structures); and report and dashboard design within CRM analytics.

- **Experience:**