# Courier Controller-FTC 6Months at takealot.com

Courier Controller-FTC 6Months at takealot.com in Cape Town. Posted October 14, 2026.

- Company: takealot.com
- Location: Cape Town
- Posted: 2026-10-14
- Apply: https://job-boards.greenhouse.io/takealotcom/jobs/8245790
- Source: https://jobmagic.ai/jobs/courier-controller-ftc-6months-takealotcom-0h19ng

## Requirements

- Post Matric Qualification in logistics or relevant
- At least 3 years in a distribution and 3PL environment
- Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements

## Description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented **Courier Controller for  6 Months** to join our team in **Cape Town.Join Our Mission at Takealot Fulfilment Solutions | We Are TFS**

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

**Who We're Looking For:**

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

**Purpose of the role: **Manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery is in accordance with customer expectations.

**This position reports to the Courier Service ManagerYour responsibilities can include:**

- Manage services provided by courier service providers, ensuring service levels are met.

- Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s

- Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly

- Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.

- Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.

- Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.

- Maintaining good relationships and manage services of service providers and giving formally measured feedback

- Examine claims for loss or damage and send to manager for approval of processing.

- Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.

- Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.

**Qualifications and experience:**

- Post Matric Qualification in logistics or relevant

- At least 3 years in a distribution and 3PL environment

- Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements

**Attributes required :**

- Able to work under pressure & project a professional image of the company

- Planning and organising ∙ Conflict resolution

- Problem solving skills ∙ Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner

- Flexible and open towards change

- Relationship-building skills

- Attention to detail/Quality of output

- Communication: Verbal
Communication: Written

- Methodical ∙ Analytical skills

- Advanced numerical skills

- Goal orientated and motivated to succeed 

- Assertive

- Interpersonal skills

 

**Why Join TFS:**

- **Purpose-driven impact**: Transform lives through logistics innovation

- **Advanced technology: **Work with cutting-edge systems in a fast-paced environment

- **Career growth: **Thrive in an agile space that champions continuous improvement

- **Inclusive culture**: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

**More than just a job, we offer: **

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

*Takealot Fulfilment Solutions (TFS)* *is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.*