# Client Success Manager at SetSales at SetSales

Client Success Manager at SetSales at SetSales in London, United Kingdom. Posted February 17, 2025.

- Company: SetSales
- Location: London, United Kingdom
- Experience: 3+ years
- Posted: 2025-02-17
- Apply: https://job-boards.greenhouse.io/setsales/jobs/6480675003
- Source: https://jobmagic.ai/jobs/client-success-manager-at-setsales-setsales-3cwvbv

## Description

### **About us**

SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.

SetSales is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. 

### **What we offer you**

As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:

- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.

- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.

- Travel opportunity: You will be joining our conferences overseas.

- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience 

- Attractive compensation package.

- Gain a lot of new relationships with global industry leaders while growing your personal brand.

### **Responsibilities: **

- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.

- Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable. 

- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.

- Maintain accurate records of client interactions, contracts, and agreements using our CRM.

- Providing daily support to sponsors to facilitate their registration through our internal management systems.

- Building an internal knowledge base and helping with the onboarding of new clients.

- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

### What we expect from you

we are looking for candidates who:

- Take ownership of everything you do, be proactive and follow through on commitments.

- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.

- Have acquired a bachelor’s or master’s degree with outstanding results

- Have a UK work permit

- Fast learning and competent with new systems

- Proficiency in CRM software and Google Docs Editors suite.

- 3+ years of experience in client management, account management, or customer success roles.