# Client Success, APAC at OpenFX

Client Success, APAC at OpenFX in Singapore. Posted August 5, 2026.

- Company: OpenFX
- Location: Singapore
- Experience: 3+ years
- Posted: 2026-08-05
- Apply: https://job-boards.greenhouse.io/openfx/jobs/5380381008
- Source: https://jobmagic.ai/jobs/client-success-apac-openfx-abv1xc

## Requirements

- Must-haves:
- 3+ years of experience in fintech or financial services
- 5+ years of total professional experience across account management, sales, consulting, and business operations
- Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.
- Advanced fluency with AI tools, applied as a core part of how you work.
- Excellent communication and relationship management skills.
- Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.

## Description

**About Us
**OpenFX is on a mission to **move money as freely as data, unrestricted by time zones, banking hours, or legacy systems.** We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.

**Role Overview
**

We are hiring for our **APAC Client Success team** - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.

**Key Responsibilities: **Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale

- **Client Coverage & Engagement**

- Serve as the primary point of contact for a growing portfolio of institutional clients across APAC.

- Build and maintain account growth plans covering each client's business model, strategic priorities, and growth potential.

- Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX.

- Deeply understand each client's business to uncover opportunities and strengthen the relationship over time.

- **Account Growth & Expansion**

- Analyze client data to identify opportunities for volume growth and increased product adoption.

- Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform.

- Own the cross-sell pipeline independently, driving  adoption for new currency pairs and products  as they launch globally

- **Operational Excellence**

- Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks.

- Monitor client health metrics across the book, using data to identify risks and act proactively.

- Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development.

**AI-Powered  Scale**

- Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.

- Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.

**What we are looking for**

- **Must-haves:**

- 3+ years of experience in fintech or financial services

- 5+ years of total professional experience across account management, sales, consulting, and business operations

- Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.

- Advanced fluency with AI tools, applied as a core part of how you work.

- Excellent communication and relationship management skills.

- Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.

- **What helps you stand out**

- Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies.

- Demonstrated understanding of FX markets and trading operations.

- Background in B2B client success or sales with exposure to account management or sales cycles

- Business-level Mandarin proficiency.

**What We Offer**

- Competitive salary and benefits package.

- Equity in a rapidly growing company.

- Opportunity to work in a fast-paced startup at the forefront of fintech innovation.

- Opportunity to make a significant impact on global financial infrastructure

- Collaborative work culture with emphasis on personal and professional growth.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.