# Client Service Specialist – Payments at Capco

Client Service Specialist – Payments at Capco in Poland - Cracow. Hybrid. Posted October 29, 2026.

- Company: Capco
- Location: Poland - Cracow
- Workplace: Hybrid
- Posted: 2026-10-29
- Apply: https://job-boards.greenhouse.io/capco/jobs/8333636
- Source: https://jobmagic.ai/jobs/client-service-specialist-payments-capco-5vqsrb

## Description

*We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions.*

**CAPCO POLAND**

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

**We are also:**

- Experts in banking and payments, capital markets, and wealth & asset management

- Committed to growing our business and hiring the best talent to help us get there

- Focused on maintaining our nimble, agile, and entrepreneurial culture

**Role Overview**

We are looking for **Client Engagement Support** / Migration Managers to support client-facing activities and migration initiatives within the Payments domain.

The ideal candidate will have a strong client servicing background, excellent stakeholder management and communication skills, and a solid understanding of Payments products, processes, and business operations.

The role requires someone who is comfortable engaging directly with clients, coordinating across business and operational teams, and supporting a smooth client migration and onboarding experience.

**Key Responsibilities**

- Client Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience.

- Migration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support.

- Payments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions.

- Stakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery.

- Issue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary.

- Progress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders.

**Required Skills & Experience**

- Strong client servicing / client engagement experience, ideally within banking, financial services, or Payments.

- Good understanding of Payments business and products, including payment processes, client journeys, and related operational workflows.

- Excellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients.

- Experience coordinating multiple stakeholders and managing client expectations.

- Strong organisational, problem-solving, and issue-resolution skills.

- Ability to work independently, manage competing priorities, and operate effectively in a fast-paced environment.

**Nice to Have**

- Previous experience supporting client migrations, onboarding, or product transitions within financial services.

- Knowledge of payment schemes, payment processing, or transaction banking products.

- German language proficiency (spoken and/or written).

### ONLINE RECRUITMENT PROCESS STEPS

- Screening call with the Recruiter

- Competencies interview with Capco Hiring Manager

- Client interview

- Feedback / Offer

 

#LI-Hybrid