# Client Relations Coach at Wing Assistant

Client Relations Coach at Wing Assistant in Metro Manila. Remote, full-time, paying $50k–$70k. Posted July 8, 2025.

- Company: Wing Assistant
- Location: Metro Manila
- Workplace: Remote
- Job type: Full-time
- Pay: $50k–$70k
- Posted: 2025-07-08
- Apply: https://jobs.lever.co/getwingapp/b7cb4f8e-01dc-46dc-954e-ec331de9536e/apply
- Source: https://jobmagic.ai/jobs/client-relations-coach-wing-assistant-c5z112

## Requirements

- Experience coaching Customer Success Managers, Account Managers, or similar roles
- Solid foundation in quality assurance and structured feedback delivery
- Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
- Excellent communication, facilitation, and coaching skills
- Familiarity with CRMs and performance coaching tools
- Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
- Must present original coaching/training materials during the hiring process

## Description

**About the Role:**
 
We are seeking a **Client Relations Coach** to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
 
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.

### Key Responsibilities

- Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management

- Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback

- Develop and deliver coaching plans tailored to individual performance metrics and team goals

- Collaborate with leadership on team skill development, training needs, and continuous improvement

- Lead training sessions and skill refreshers to reinforce best practices and performance standards

- Maintain standardized coaching documentation and feedback tools

- Track, report, and analyze coaching effectiveness and performance trends

### Candidate Requirements

- Experience coaching Customer Success Managers, Account Managers, or similar roles

- Solid foundation in **quality assurance** and structured feedback delivery

- Former BPO trainers with QA and client-facing experience are strongly encouraged to apply

- Excellent communication, facilitation, and coaching skills

- Familiarity with CRMs and performance coaching tools

- Must be able to work in a **hybrid setup** and align with a **US time zone (night shift)** schedule

- **Must present original coaching/training materials** during the hiring process

### Hiring Requirement – Simulation & Mock Deck

- Conduct a mock training simulation (live)

- **Present a self-made presentation deck** on the following topics:

-  **“What is a Customer Success Manager?”**

-  **“How to Be a Successful CSM”**

This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.