# Business Analyst at Encora

Business Analyst at Encora in Kuala Lumpur. Posted March 20, 2026.

- Company: Encora
- Location: Kuala Lumpur
- Experience: 3+ years
- Posted: 2026-03-20
- Apply: https://job-boards.greenhouse.io/encora10/jobs/5085313007
- Source: https://jobmagic.ai/jobs/business-analyst-encora-fmncfv

## Requirements

- 5+ years of Business Analyst experience in IT projects.
- Proven experience in requirement gathering and functional documentation.
- Experience in stakeholder management across business and technical teams.
- Hands-on experience in application testing and UAT coordination (3–5 years).
- Experience in process analysis and business process improvement (3–5 years).
- Working knowledge of SQL (2–3 years).
- Experience working in Agile or SDLC environments (3–5 years).
- Familiarity with tools like Jira and Confluence (2–3 years).

## Description

### **About the Role**

We are looking for an experienced **Business Analyst** with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.

### **Key Responsibilities**

- Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.

- Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).

- Translate business needs into clear and actionable technical requirements.

- Perform data validation and analysis using **SQL**.

- Work closely with development teams to ensure solution alignment with requirements.

- Support test planning, test case design, execution, and defect management.

- Coordinate and manage **User Acceptance Testing (UAT)** and ensure timely issue resolution.

- Support system implementation and post-go-live activities.

- Maintain regular communication with stakeholders on progress, risks, and deliverables.

- Provide user training, documentation, and onboarding support.

### **Requirements**

### **Experience**

- **5+ years of Business Analyst experience in IT projects**.

- Proven experience in requirement gathering and functional documentation.

- Experience in stakeholder management across business and technical teams.

- Hands-on experience in application testing and UAT coordination (**3–5 years**).

- Experience in process analysis and business process improvement (**3–5 years**).

- Working knowledge of **SQL** (**2–3 years**).

- Experience working in Agile or SDLC environments (**3–5 years**).

- Familiarity with tools like **Jira** and **Confluence** (**2–3 years**).

### **Nice to Have**

- Exposure to CRM platforms, preferably **Pega** (workflow/case management).

- Experience in **banking or insurance domain**.

- Involvement in **digital transformation or system modernization projects**.

- Experience supporting user training and change management activities.