# Digital Sales Manager - INFINITI Stuart! at Murgado Automotive Group

Digital Sales Manager - INFINITI Stuart! at Murgado Automotive Group in Stuart, FL. On-site, full-time. Posted October 16, 2026.

- Company: Murgado Automotive Group
- Location: Stuart, FL
- Workplace: On-site
- Job type: Full-time
- Posted: 2026-10-16
- Apply: https://jobs.lever.co/murgadoautomotive/07ffd6d1-00e4-42b3-ae3d-c40ce565de34/apply
- Source: https://jobmagic.ai/jobs/bdc-sales-service-manager-infiniti-stuart-murgado-automotive-group-qsbp0t

## Description

**INFINITI Stuart** part of the Murgado Automotive Group is a premier dealership in Miami that represents one of the most prestigious brands in the industry: INFINITI. Our dealership is dedicated to providing customers with a luxury experience and exceptional service, all while helping them find their dream vehicle. We are proud of our long-standing reputation and are looking for talented individuals to join our team.

 

**Role Summary**

The **Digital Sales Manager** (DSM) is the dealership’s **local accountable owner for all digital-origin sales opportunities.** The DSM leads the store’s Certified Internet Sales Team, controls lead assignment, protects response and follow-up standards, structures complete deals, and secures customer commitments remotely.

 

The DSM has full desking and pricing authority on digital-origin opportunities. The deal structure created digitally is the dealership’s commitment when the customer arrives, except when material customer facts change.

 

The DSM is a peer—not a subordinate—of the Desk Manager and Floor Manager. All three roles operate at a flat hierarchy and report to the GSM/GM.

 

The DSM must be formally certified before assuming the seat and must maintain certification through continued performance, CRM discipline, pricing accuracy, customer experience, and compliance.

 

**Organizational Position & Reporting**

 

**Reports to**: GSM/GM**Functional standards and certification:** Director of Digital Performance

**Peer roles:**

- Desk Manager

- Floor Manager

- Used Car Manager where applicable

 

**Enterprise support relationships:**

- CRM & Phone Systems Manager

- Digital Sales Training & Certification Manager

- AI Conversation & Automation Manager

- MAG Control

 

The DSM owns local execution and results. Enterprise support roles provide systems, standards, training, automation, and visibility but do not take ownership of the store’s leads or customers.

 

**Core Responsibilities**

 

**Lead Assignment & Certified Team Accountability**

- Own assignment of all digital-origin opportunities to Certified Internet Sales Team members

- Assign leads based on capacity, availability, language, product knowledge, source competence, response discipline, and performance—not equal distribution alone

- Collaborate with the CRM & Phone Systems Manager to implement advanced routing, weighted distribution, capacity rules, escalation logic, and source-specific assignments within the CRM

- Monitor distribution results and request configuration changes when routing does not reflect the store’s operating needs

- Remove or suspend a salesperson from the Certified Internet Sales Team when performance, CRM discipline, customer experience, or compliance falls below standard

- Ensure every customer has one accountable owner while protecting response time through assisted-response rules

- Maintain a limited, high-performing team; internet lead access is earned, measured, and revocable

 

**Digital Lead Response & Deal Building**

- Intercept Impel/PAM handoffs on pricing, availability, payment, fees, and trade-value requests

- Build complete deals in Tekion: taxes/fees, rebates, lender programs, trade estimates

- Provide transparent payment options and secure digital commitment and appointment

- Execute rapid callbacks on PAM transcripts signaling buying intent

- Maintain clean CRM notes, next steps, and velocity; no dead ends

 
**Trade Expectations & Appraisal Authority**

- Coordinate preliminary trade information and soft appraisal ranges with the Used Car Manager or an approved Appraisal Expert

- Set expectation language and variance tolerance so customers understand estimates versus final values

- Trade appraisals are always completed and approved by the Used Car Manager or an approved Appraisal Expert

- The DSM may incorporate an approved appraisal into the digital deal structure but may not independently establish or override the final trade value

- Material appraisal variances at arrival must be explained transparently and documented

 

**Delivery Preparation & Handoffs**

- Prepare delivery packet and brief Floor Manager/Fulfillment Pilot on incoming commitments

- Protect the brand voice: transparent, calm, fast, and accurate

 

**Why Join Us?**
At INFINITI Stuart, we value our employees as much as we value our customers. When you join our team, you become part of a family-owned company that offers a professional, yet supportive environment where you can truly thrive. We offer opportunities for growth and the chance to work with a passionate, results-driven team.

 

**Our Mission**
To be a best-in-class, change-embracing automotive company that inspires its people and delivers outstanding value to its clients and community.

 

**How to Apply:**
Ready to accelerate your career with one of the leading dealerships in Miami? Apply today by submitting your resume and start your journey with INFINITI Stuart, a proud member of the Murgado Automotive Group.

 
*Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.*
 
*We are an employer who participates in the E-verify program with the Department of Homeland and Security.*