# AV Operations Specialist at Figure

AV Operations Specialist at Figure in San Jose, CA. Remote, full-time, paying $85k–$125k. Posted September 29, 2026.

- Company: Figure
- Location: San Jose, CA
- Workplace: Remote
- Job type: Full-time
- Pay: $85k–$125k
- Experience: 2+ years
- Posted: 2026-09-29
- Apply: https://job-boards.greenhouse.io/figureai/jobs/4717486006
- Source: https://jobmagic.ai/jobs/av-operations-specialist-figure-6zvr7k

## Requirements

- 2-3 years in IT or AV support, operations or installation, including experience in:
- AV/VC systems knowledge in a corporate environment.
- Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.
- Proficiency with Windows, Mac and Linux operating systems.
- Experience managing Google Workspace and Okta IDP.
- Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).
- Excellent customer service, problem solving and teamwork abilities.

## Description

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.
As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics. 

**Responsibilities:**

- Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training. 

- Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).

- Assist in building and documenting standards and IT policies across the company.

- Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.

- Act as backup point of contact for AV support when lead is unavailable.

**Requirements:**

- 2-3 years in IT or AV support, operations or installation, including experience in:

- AV/VC systems knowledge in a corporate environment.

- Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.

- Proficiency with Windows, Mac and Linux operating systems.

- Experience managing Google Workspace and Okta IDP.

- Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).

- Excellent customer service, problem solving and teamwork abilities.

**Bonus Qualifications:**

- Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM.

- Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.

- Direct experience with Logitech & Neat hardware and management tools.

- Scripts or basic automation for device configuration.

- Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron, 

- Experience operating within a globally distributed, fast paced enterprise environment.

The US base salary range for this full-time position is $85,000 to $125,000 base per year.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.