# Area Collection Manager - Manager - Lending Collections (Frontend) at Paytm

Area Collection Manager - Manager - Lending Collections (Frontend) at Paytm in Hyderabad, Telangana. On-site, full-time. Posted May 7, 2026.

- Company: Paytm
- Location: Hyderabad, Telangana
- Workplace: On-site
- Job type: Full-time
- Posted: 2026-05-07
- Apply: https://jobs.lever.co/paytm/cf8e7e47-2871-405f-8e19-aa95fa5e6996/apply
- Source: https://jobmagic.ai/jobs/area-collection-manager-manager-lending-collections-frontend-paytm-cc6xmv

## Description

**Role Overview  **The Area Collections Manager will be responsible for managing end-to-end collections across  bucket segments, driving resolution strategies, ensuring portfolio health, and leading large  on-ground and tele-calling teams. The role requires strong expertise in delinquency  management, compliance, analytics, and team leadership.
Key Responsibilities  1. Bucket & Portfolio Management  ● Manage collections across delinquency buckets (0–30, 31–60, and higher DPD  segments)  ● Improve resolution rates in both early and late buckets  ● Focus on non-starter and delinquent accounts to prevent roll-forward  ● Drive collection efficiency and overall portfolio health  ● Monitor daily performance and ensure adherence to CAPE norms
2. Tele-Collections Management  ● Handle soft delinquency buckets (0–30 & 31–60 DPD) through tele-calling strategies  ● Design and optimize calling patterns based on customer risk profiling  ● Improve dialer efficiency, call connect rates, and campaign performance  ● Maximize early-stage resolutions to prevent migration to hard buckets
3. Field Collections & Risk Control  ● Ensure strong field discipline (app usage, visit tracking, audit trails)  ● Drive legal escalation for critical/high-risk cases  ● Conduct audits to identify and mitigate portfolio risks  ● Maintain strong governance and control mechanisms
4. Team Leadership & Vendor Management  ● Lead large teams including Collection Managers, Team Leaders, and Executives  ● Manage third-party/vendor collection agencies  ● Allocate portfolios and set bucket-wise targets  ● Conduct daily huddles, reviews, and performance tracking  ● Coach teams on negotiation, objection handling, and resolution strategies
5. Target Achievement & Performance Delivery  ● Drive monthly collection targets and improve resolution ratios  ● Enhance PTP (Promise to Pay) conversion and kept rates  ● Focus on First-Time Delinquent (FTD) customers to reduce future NPAs  ● Ensure productivity metrics such as calls, RPC (Right Party Contact), and CE% are met
6. Compliance & Governance  ● Ensure strict adherence to RBI guidelines and regulatory standards  ● Handle escalations and customer grievances effectively  ● Maintain ethical and compliant recovery practices  ● Support internal and external audit requirements
7. MIS, Analytics & Reporting  ● Track and analyze KPIs: CE%, RPC, PTP, dialer metrics, and resolution ratios  ● Manage large portfolio data and generate actionable insights  ● Identify gaps in collection strategies and recommend improvements  ● Present performance reports and insights to senior management.
8. Key Skills & Competencies  ● Strong expertise in collections strategy (early & late buckets)  ● Proven leadership experience managing large teams and vendors  ● Analytical mindset with strong MIS and reporting skills  ● Knowledge of RBI regulations and compliance frameworks  ● Excellent communication, negotiation, and problem-solving skills

● Ability to drive performance in high-pressure, target-driven environments